Get in Touch With Us

This page explains how to contact Betting Not On Gamstop at remarkableme.uk, what we can help with and what we can't. We are an independent information site. We are not a bookmaker, we do not hold your account, and we cannot take bets, release winnings or settle disputes on a betting operator's behalf.

What we can help with

Most messages we receive fall into one of the groups below. A clear subject line helps us route yours quickly.

• Corrections: if a bonus term, payment method, odds example or regulatory statement on our pages looks wrong or out of date, tell us which page and what you saw. Offers change often, so reader reports are useful.
• Questions about our guides: for example, how wagering requirements work, what minimum qualifying odds mean, or how fractional odds convert to a stake and return.
• Feedback and topic suggestions: markets, bet types or payment issues you would like explained.
• Business and editorial enquiries: if you represent an organisation, introduce yourself and say what you have in mind.
• Support concerns: if you are worried about your own gambling or someone else's, say so and we will point you to the right organisations.

What to include in your message

A little detail saves back-and-forth. Where relevant, please give us:

1. The page address or title you are writing about.
2. The exact wording or figure you think is incorrect.
3. Where you found the newer information, such as the operator's own terms page.
4. The date you saw it, since promotions can change without notice.

Please do not send passwords, full card numbers or identity documents. We will never need them.

Problems with a betting account belong with the operator

If you have a withdrawal delay, a voided bet, a bonus that did not credit or a verification request, we cannot resolve it for you. Here is the usual route:

1. Contact the operator's customer support and keep a record of the date, time and reply.
2. Re-read the bonus and account terms that applied when you claimed the offer. Wagering requirements, maximum bet limits, expiry dates and cashout caps are common causes of disputes.
3. Use the operator's formal complaints procedure if support does not resolve it.
4. Check which regulator or dispute body the operator says it answers to. Sites that are not on GAMSTOP typically hold overseas licences rather than a UK Gambling Commission licence, so the protections and escalation routes can differ from those of a Great Britain licensed bookmaker.

We can explain how these steps generally work, but we cannot promise any outcome from a dispute.

Corrections and how we handle them

We review offers and terms from operator sources and publish them with a fact-check date. Bonus figures shown on our pages are the operators' advertised offers, not guarantees of what you will receive, and they usually carry conditions such as qualifying deposits, wagering and time limits. If you report an error, we check it against the operator's current terms and update the page where it is confirmed. Commission may be earned if you use some links on this site, but that does not decide how we rank or describe operators.

Support if gambling is causing you harm

If betting is affecting your finances, mood or relationships, free and confidential help is available in the UK:

• GamCare: national helpline and online chat for anyone affected by gambling.
• GAMSTOP: a free service that lets you self-exclude from online gambling companies licensed in Great Britain. Operators outside that licensing system are not covered, so if you have excluded yourself, think carefully before looking elsewhere.
• Operator tools: deposit and loss limits, time-outs and self-exclusion are available on most reputable sites, and gambling blocking software can help on your devices.

Gambling is for adults aged 18 and over. It should never be treated as a source of income or a way to solve money problems. Only stake what you can afford to lose.

Before you write: have you checked our guides?

Your question may already be answered. Our guide to trusted non GamStop casinos in the UK explains licensing, payments and withdrawal checks in more detail, and it is a good place to start if you are comparing operators.

What happens after you contact us

A person reads every message. We cannot give a fixed reply time, but we aim to respond to genuine corrections and questions as soon as we can. If we cannot help with your issue, we will say so and suggest where to go next.